If your profession requires you to face adversarial or even violent confrontations, where you and others are at risk, having the ability to mitigate and resolve conflict is paramount to success. This course will have you prepared to be the difference by teaching you the most proficient and comprehensive negotiation tactics and conflict resolution techniques. You will learn how to identify and act upon indicators that will increase your ability to recognize and react to conflict and violence prior to it occurring, increasing your ability to keep you and others safe.


If you and your team are constantly faced with adversarial and violent confrontations where lives are potentially at risk, this course will teach advanced negotiation tactics and conflict resolution techniques. The hands-on training scenarios with live role players in real-time will better prepare students for stressful environments and dangerous encounters, keeping you, your team, and others safe.

advanced de-escalation techniques


If you are a manager responsible for an organization that requires a structured approach to unforeseen emergencies, this course will teach you the necessary crisis strategies and management skills that will better prepare you and your team for a more efficient response. You will learn about a “planning cycle” and how to create an incident action plan that will help organize staff and resources and delineate responsibilities. At the end of the course, you will know how to confidently manage a crisis effectively and safely, ultimately reducing liability and mitigating potential tragedies. If your needs are specific, we will assist you in building your on-site operational Crisis Management Plan that will suit your specific needs and train your staff accordingly.

crisis management 01


Mental health management, particularly in the workplace, has never been more crucial for the success of an organization. Suffering from emotional distress may lead to a mental health crisis resulting in volatile behavior and an unstable environment. If you are a first responder, you regularly communicate with distressed people while operating in the field, assessing and performing treatment when help is needed and you need to perform these functions safely. With this course, students will learn how to recognize pre-incident indicators and identify behavioral disorders. Using role-playing drills, participants will learn how to recognize indicators of a person in crisis and how to use effective communication to increase the chances of a healthy and safe resolution. At the conclusion of this class, emergency care providers will have more confidence in identifying behavioral disorders when interacting with distressed people resulting in the safety and protection of everyone.

mental health management